Effective September 4, 2026
Refund Policy
Automatic credit return for technical failure
If Octopus Camera confirms that no result was delivered to your private account storage, the full credit reservation for that job is released automatically. This is a ledger adjustment, not a monetary refund. Subjective dissatisfaction after a successful delivery does not normally return credits.
Duplicate charge or missing credits
If the same purchase was charged twice, or credits remain missing for a reasonable time after Waffo confirms payment, contact support within 14 days with the order ID. Do not send a full card number.
Monetary refunds
Rights required by law are unaffected. Otherwise, request a full refund of an unused credit pack within 7 days of purchase. Partly used, transferred, or late credit packs are normally non-refundable. Approved refunds revoke the corresponding unused credits. Partial refunds and insufficient balances require manual review.
How to request help
Email roadhogwhatever@gmail.com with the account email, Waffo order ID, and issue. Do not include sensitive payment details. Bank processing time depends on the payment method.